Refund policy.
Fourteen days, in plain words.
Effective October 18, 2026
The short version
Set up your purchase. If it isn't useful for your business, email us within 14 days of purchase and tell us what didn't work. We'll refund you in full.
How to ask
Email [email protected] from the address you used at checkout, with your order number and a line or two on what didn't work for you. We reply within two business days. Refunds go back to your original payment method through Dodo Payments and usually arrive in 5 to 10 business days.
What isn't covered
- Requests made more than 14 days after purchase.
- A second refund for the same product.
- Licenses that were shared publicly or resold.
Problems with your key or the app
If your license key doesn't work or something in the app breaks, email [email protected] and we'll fix it the same business day. That never uses up your refund.
Who you're buying from
Jefi Shop is run by Jefi Studio, based in the Philippines. Checkout, payment and sales tax are handled by Dodo Payments as merchant of record.
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