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What's your leak score?

Eight questions, about 2 minutes. Answer for how things really work today.

Question 1 of 8

When a new lead fills out your form at 9 PM, when do they usually hear back?

Question 2 of 8

What happens when you miss a call?

Question 3 of 8

Before a customer leaves or after their first order, is the next step set?

Question 4 of 8

Do customers get a check-in a few days after their first visit or order?

Question 5 of 8

Do you contact customers who haven't come back in a few months?

Question 6 of 8

Do you ask happy customers for a review at the right moment?

Question 7 of 8

How clean is your CRM or customer list?

Question 8 of 8

Do you know your lead reply time and repeat rate each month?

Someone texting a business at night
A nurse busy while the phone rings
A client confirming an appointment on her phone
A client walking back into a clinic

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