The Patient Recovery System.
Every inquiry answered in minutes, the next visit booked before patients leave, and quiet patients brought back. We set it up in 14 days and run it every month, inside your own booking tools.
$2,500 setup, then $2,500 a month. Month to month.
Four parts, run for you.
Built for med spas, plastic surgery and dermatology practices, and other businesses that live on rebooking.
Reply
Every web form, missed call and Instagram or Facebook DM gets an answer in minutes, day or night, with two real times to book.
Rebook
The next visit is offered at checkout, and patients who say "let me check" get the same two times by text the next morning.
Win back
Patients who haven't booked in 90 to 120 days hear from you with a reason to come in, in your voice.
Report
One page a month: reply times, recovered bookings, rebooking rate and what we'll fix next.
What happens in your first 14 days.
If you start with the teardown and the audit, you begin at step 3. You'll get a short note every working day showing what we built, and nothing goes live until you approve the words.
- 1Free teardown
A 60-second video of your site
- 2Pipeline Audit
Every leak ranked, one fixed
- 3Day 2
Missed-call text back live
- 4Day 3
Mystery-shop video of your intake
- 5Day 5
Your last 90 days of unbooked leads worked
- 6Day 6
Your revenue-at-risk number
- 7Day 7
A short call on your first recovered booking
- 8Day 10
Reply scripts approved in your voice
- 9Day 14
Rebooking at checkout and the speed check
- 10Day 30
Your first monthly report
The speed guarantee.
By day 14, every web form, missed call and Instagram or Facebook DM gets a reply in under 5 minutes, day or night. We measure it with the timestamps in your own system, not ours. If we miss it, your next month is free.
You can check it yourself any time: every reply time is in your monthly report, pulled straight from your booking and messaging tools.
Already have an AI receptionist?
Good. Booking software now ships its own AI. Zenoti launched AI agents in 2026 that it says reply to new leads in under 90 seconds. Zenoti press release, 2026 (vendor claim)
Software replies. We make sure it replies well, everywhere: we switch it on, tune it in your voice, cover the channels it misses like Instagram and Facebook DMs, follow up by hand when a patient goes quiet, rebook at checkout and show you the numbers every month.
What it pays back.
The average med spa sees 245 patient visits a month at $527 per visit, and 73% of patients are repeat patients. Average revenue is about $1.4 million a year. AmSpa Medical Spa State of the Industry, 2024
recovered a month covers the $2,500 fee at the average visit value. One recovered consult at a plastic surgery practice covers several months.
Clear prices.
Start with a free teardown or the $1,500 audit, which comes off month one.
Pipeline Audit
The first step. We find every leak and hand you the full 90-day plan.
- Mystery-shop of your phone, form and email intake
- Review of your CRM, follow-up and tracking
- One leak fixed during the audit
- A recorded walkthrough of the 90-day plan
Credited to month one if you start the Patient Recovery System within 14 days. If we can't find 3 fixable leaks, it's free.
Book the auditPatient Recovery System
For practices and businesses with steady leads and no one owning the follow-up.
+ $2,500 one-time setup
- Every web form, chat, DM and missed call answered in minutes
- Rebooking at checkout and a next step after every first visit
- Old and lapsed leads worked every month
- Reply scripts you approve, in your voice
- A short build note every working day, and one report a month
The speed guarantee. By day 14, every web form, missed call and Instagram or Facebook DM gets a reply in under 5 minutes, measured by the timestamps in your own system. If not, next month is free.
Book a callMulti-location
For groups with two or more locations, or several brands.
+ $2,500 one-time setup
- Everything in the Patient Recovery System
- Every location on one inbox and dashboard
- Reports by location and provider
- Seasonal win-back campaigns
Same speed guarantee, measured at every location.
Book a callThe audit guarantee. If the Pipeline Audit doesn't find at least three fixable leaks, each with a dollar estimate, we refund the full $1,500.
We take on 2 new clients a month. No long term: after setup it's month to month, with 30 days' notice. Setup and the first month are billed when we start, then monthly in advance, in USD, by Stripe or Wise. Results beyond the speed guarantee are targets, not promises.
Two people, in the Philippines.
You work with Jerome and Effie, the founders, every time. We're live every US weekday afternoon and reply within 4 business hours. Logins stay in your accounts, we sign your BAA before we start, and every change comes with a short recorded walkthrough. How we handle your data
Honest limits.
- We take two new practices a month, because Jerome and Effie build every system themselves.
- We don't run ads. We make the leads you already pay for count.
- We don't give medical advice. Anything clinical goes straight to your providers.
- We guarantee the reply time, because that part is ours. Bookings depend on your offer and your team too, so we report them honestly instead of promising them.
Fair questions
You're in the Philippines. How does that work?
We're live every US weekday afternoon (2 to 6 PM Pacific in winter, 3 to 7 PM in summer) and reply within 4 business hours. Every change comes with a short recorded walkthrough, so nothing waits on a meeting.
Do we have to switch software?
No. We build in what you already use, and connect it to your booking or checkout system.
We already use Zenoti's or Boulevard's AI tools. Do we still need you?
Maybe not, and we'll tell you on the call. Most practices we look at have the tools switched on but untuned: replies that don't offer times, DMs nobody watches, no rebooking step and no one checking the numbers. That's the gap we fill.
Can we pause or stop?
Yes, anytime after setup. Give us 30 days' notice. There's no long-term contract.
What is the speed guarantee?
By day 14, every new lead from your web forms, missed calls and Instagram or Facebook DMs gets a reply in under 5 minutes, day or night, measured by the timestamps in your own system. If we miss it, your next month is free. We guarantee the reply time because it's the part we control; bookings depend on your offer and your team too.
Why charge a setup fee?
The first two weeks are the build: connecting your booking system, writing and testing every reply with you, and working your old leads. The setup fee pays for that once, so the monthly fee stays low.
Who will we work with?
Jerome and Effie, the two founders. No account managers and no handoffs.
See what we'd fix first.
Send your website. Within two business days Jerome or Effie sends you a 60-second screen recording of the three leaks we'd fix first. Free, and you won't be added to any list.
We take on 2 new clients a month.
Your free teardown
A 60-second video of your site, recorded by a founder.