How fast does your practice really reply?
Send your own business a new-patient question, start the timer, and stop it when the first real reply arrives. You can close this page and come back. The timer keeps running.
Fill in your own website's contact form from an email address your team won't recognize. Ask: "Hi, what's the best way to book a first consultation, and how soon do you have openings?"
Text your business number from a phone your team won't recognize, with the same question.
Send the same question to your business account from a personal account.
Call your main line 30 minutes after you close, let it ring, and hang up without leaving a message. Then wait for a text or call back.
Send the question, then press start.
Your results
| Channel | Reply time | Verdict |
|---|---|---|
| No tests yet. | ||
Saved only in this browser. We never see your results unless you send them.
- Under 5 minutes: what we guarantee clients for web forms, missed calls and DMs.
- 5 to 60 minutes: slow. Some patients have already booked elsewhere.
- Over an hour: leaking. Leads contacted within 5 minutes were 21 times more likely to qualify than leads reached after 30. Lead Response Management Study, InsideSales.com and MIT, 2007
What your report card looks like.
Each channel you test, next to what fast practices manage, plus the first fix for your slowest one. This sample is for a fictional practice.
Juniper Aesthetics · Reply-time report card · Sample
| Channel | Their reply | Target |
|---|---|---|
| Contact form | 3.2 hours | Under 5 minutes |
| Instagram DM | 19 hours | Under 5 minutes |
| Missed call | No text back | Text within 1 minute |
First fix: turn on missed-call text back. It's usually a setting in your phone or booking system, and it covers every call you can't pick up during treatments.
Rather we test it for you?
We'll test your form, DMs and after-hours line, then send a 5-minute video with the three fixes we'd make first. Free.
See how 100 med spas did.
We're running this same test on 100 US med spas. Results publish once all 100 are done.