Every inquiry answered first.
We build and run the intake follow-up behind your firm: instant replies to web inquiries, missed-call text back, consultation reminders and check-ins with past clients.
Works with Clio, Lawmatics, HubSpot, Karbon, Calendly, Mailchimp. We take on 2 new clients a month.
Where clients slip away.
Four leaks we fix first, in this order.
Slow intake
A web inquiry arrives at 7 PM and gets a reply the next afternoon. They've already called two other firms.
Leads contacted within 5 minutes were 21 times more likely to qualify than leads contacted after 30 minutes. Lead Response Management Study, InsideSales.com and MIT, 2007
Missed calls
Calls during meetings go to voicemail, and most people won't leave one.
In a 30-day study of 85 small businesses, only 37.8% of calls were answered. Another 37.8% went to voicemail and 24.3% got no response at all. 411 Locals, 2016
No-show consults
Booked consultations go unconfirmed and a share simply don't show.
The average no-show rate across healthcare appointment studies is about 23%. Dantas et al., Health Policy, 2018
Past clients
Clients you helped once never hear from you again, so referrals and repeat work stall.
Getting a new customer costs 5 to 25 times more than keeping one, and raising retention by 5% can raise profits by 25% to 95%. Harvard Business Review, 2014, citing Bain and Company
The whole system, run for you.
Lead replies in minutes
Every form, chat and DM gets a real reply with times to book, day or night.
Missed-call text back
Every missed call gets a text within a minute, and the thread lands in one inbox.
Rebooking and next steps
A next appointment or next purchase set before the customer walks away.
Win-back
Customers who went quiet get a reason to come back, not a discount.
CRM and tracking
Clean fields, clear stages and numbers you can trust.
One report a month
What shipped, what moved and the one thing we need from you. Five minutes to read.
Content from your own videos
We cut your recordings into posts and emails that sound like you.
Clear prices.
Start with a free teardown, then the audit, then the system.
Pipeline Audit
The first step. We find every leak and hand you the full 90-day plan.
- Mystery-shop of your phone, form and email intake
- Review of your CRM, follow-up and tracking
- One leak fixed during the audit
- A recorded walkthrough of the 90-day plan
Credited to month one if you start the Patient Recovery System within 14 days. If we can't find 3 fixable leaks, it's free.
Book the auditCustomer Recovery System
For practices and businesses with steady leads and no one owning the follow-up.
+ $2,500 one-time setup
- Every web form, chat, DM and missed call answered in minutes
- Rebooking at checkout and a next step after every first visit
- Old and lapsed leads worked every month
- Reply scripts you approve, in your voice
- A short build note every working day, and one report a month
The speed guarantee. By day 14, every web form, missed call and Instagram or Facebook DM gets a reply in under 5 minutes, measured by the timestamps in your own system. If not, next month is free.
Book a callMulti-location
For groups with two or more locations, or several brands.
+ $2,500 one-time setup
- Everything in the Patient Recovery System
- Every location on one inbox and dashboard
- Reports by location and provider
- Seasonal win-back campaigns
Same speed guarantee, measured at every location.
Book a callThe audit guarantee. If the Pipeline Audit doesn't find at least three fixable leaks, each with a dollar estimate, we refund the full $1,500.
We take on 2 new clients a month. No long term: after setup it's month to month, with 30 days' notice. Setup and the first month are billed when we start, then monthly in advance, in USD, by Stripe or Wise. Results beyond the speed guarantee are targets, not promises.
Fair questions
Do you handle confidential client details?
We keep confidential matter details out of marketing tools, sign an NDA before we start and work alongside your compliance rules.
You're in the Philippines. How does that work?
We're live every US weekday afternoon (2 to 6 PM Pacific in winter, 3 to 7 PM in summer) and reply within 4 business hours. Every change comes with a short recorded walkthrough, so nothing waits on a meeting.
What's in the free teardown?
A 60-second screen recording of your website by Jerome or Effie. We show the three places leads slip away and what we'd fix first. It arrives within two business days.
Do we have to switch software?
No. We build in what you already use, and connect it to your booking or checkout system.
How long do we sign up for?
No long term. The setup fee covers the build. After that it's month to month with 30 days' notice, and the speed guarantee covers the first month.
See what we'd fix first.
Send your website. Within two business days Jerome or Effie sends you a 60-second screen recording of the three leaks we'd fix first. Free, and you won't be added to any list.
We take on 2 new clients a month.
Your free teardown
A 60-second video of your site, recorded by a founder.